Frequently Asked Questions

Welcome to Afrikartt! Below you’ll find answers to the most common questions about our marketplace, your orders, vendors, and how to use the platform. If you still need assistance, feel free to contact our support team.

1. What is Afrikartt?

Afrikartt is a global online marketplace that connects buyers with unique sellers offering quality products—ranging from African fashion, electronics, shoes, accessories, food & beverages, and much more. Our mission is to provide a trusted platform where creativity meets commerce, helping local artisans and businesses reach international customers effortlessly.

2. How does Afrikartt work?

Afrikartt functions as a multi-vendor marketplace. Here’s how it works:

Vendors create their own shop profiles and list products.

Customers can browse through various categories or individual stores, add items to their cart, and securely check out.

Payments are processed through a safe and reliable system.

Orders are shipped directly by the vendors, and Afrikartt ensures a safe and transparent transaction environment for both buyers and sellers.

4. How can I create an account?

Creating an account is simple:

Click on the Register/Login button in the top right corner.

Fill in your name, email, and create a password.

If you're a vendor, select the “Register as Vendor” option to open your shop.

Once verified, you can start shopping or selling immediately.

5. How do I place an order?

To place an order:

Browse your favorite products.

Click on a product to view details and choose quantity or size.

Add to cart and proceed to checkout.

Fill in your shipping address and choose your preferred payment method.

Confirm your order. You’ll receive a confirmation email with all the details.

6. What payment methods do you accept?

Afrikartt supports multiple payment methods:

Credit/Debit Cards (Visa, MasterCard, etc.)

International Payment Gateways

Mobile Payment Solutions (depending on your country)

Secure Stripe/SSL Payment Gateways

We ensure all transactions are encrypted and secure.

7. How is shipping handled?

Shipping is handled individually by each vendor. This means:

Shipping rates may vary based on the vendor’s location.

Vendors will provide estimated delivery times at checkout.

You’ll receive tracking details once your order has shipped.

International Shipping is supported by many vendors, and details are provided during checkout.

8. Do you offer free shipping or discounts?

Some vendors may offer free shipping or discounts during promotions. Look out for:

Discount tags on product listings

Free shipping offers on specific products or minimum order values

Seasonal sales and promo codes

Be sure to subscribe to our newsletter to stay updated on deals.

9. How do I track my order?

Once your order has been processed and shipped:

You’ll receive a tracking number via email or in your account dashboard.

Click “My Orders” from your profile to view status updates.

If you ordered from multiple vendors, you may receive separate tracking links.

10. What is the return and refund policy?

We want you to be satisfied with every purchase. Here’s our return policy:

You can request a return within 7–14 days after receiving the product (varies by vendor).

The product must be unused and in original packaging.

Some items (like personal care or perishable goods) may be non-returnable.

To initiate a return, contact the vendor or reach out to Afrikartt support.

Refunds are processed after item inspection and approval.

11. How do I become a seller on Afrikartt?

To start selling:

Click on “Register as Vendor” on the homepage.

Fill out your vendor profile with business details and documents.

Once approved, you’ll receive access to the Vendor Dashboard.

Upload your products, manage stock, view orders, and track performance.

We support entrepreneurs, small businesses, and artists in growing their brands online.

12. What kind of support do vendors get?

Afrikartt vendors enjoy:

Access to a user-friendly Vendor Dashboard

Analytics to track sales and traffic

Marketing and promotional support

Secure payment processing

Training materials and customer support

We are committed to helping vendors grow their businesses efficiently.

13. Is my personal data safe with Afrikartt?

Absolutely. We take privacy seriously:

Afrikartt uses SSL encryption to protect user data.

We never share your personal details with third parties, except as necessary for order processing.

You can update or delete your account information anytime via your profile.

Please refer to our Privacy Policy for full details.

14. How can I contact customer support?

You can reach us in several ways:

Email: support@afrikartt.com

Use the Contact Us form on the website

Live chat (if enabled on the homepage)

Social media channels (Facebook, Instagram)

We typically respond within 24 hours during business days.

15. Can I cancel or modify my order?

Orders can be cancelled before they are shipped.

Go to your account → My Orders → Request cancellation.

If the item has already shipped, cancellation may not be possible, but you can request a return after delivery.

Contact support immediately if there’s an issue with your order details.

16. Do you have a mobile app?

We are currently working on a mobile app for a smoother shopping experience. Until then, Afrikartt.com is fully responsive and works well on all mobile browsers.

17. Can I leave a review for a product or vendor?

Yes! After receiving your order:

Visit the product page or your order history.

Leave a rating and a written review to help others make informed decisions.

Vendors appreciate your feedback—it helps improve quality and service.