Seller Help

Welcome to the Afrikartt Seller Help Center! Whether you’re a new vendor or a seasoned seller, this guide will help you understand how to set up, manage, and grow your store on Afrikartt. Below you'll find answers to common questions and actionable steps for success.

🛍️ Getting Started as a Seller

1. How do I become a seller on Afrikartt?

To register as a seller:

Visit www.afrikartt.com
Click “Register as Vendor”
Fill in your business details and upload necessary documents
Submit your application
Once approved, you’ll receive access to your Vendor Dashboard

✅ Tip: Use a clear store name and logo to make your brand stand out.

🛠️ Vendor Dashboard Overview

Your Vendor Dashboard allows you to:

Add & manage products
View and fulfill orders
Manage inventory and stock levels
Monitor sales & revenue
Set up store policies, shipping rates, and discounts
Contact buyers and respond to inquiries

📦 Adding Products

2. How do I add a new product?

Go to Products → Add New Product
Fill in product name, description, images, category, and pricing
Set inventory quantity and shipping info
Save and publish

📸 Use high-quality images and clear titles for better conversions.

3. Can I bulk upload products?

Yes! You can import multiple products via CSV or Excel upload from your dashboard. Templates are available for download.

💰 Orders & Payments

4. How do I view and manage orders?

Go to Orders → All Orders
Check the status (Pending, Processing, Shipped, Completed)
Click into each order to print invoices, update status, or contact the customer

5. When do I get paid?

Payments are disbursed based on Afrikartt’s payout cycle (e.g., every 7 or 14 days)
You’ll receive payments to your preferred bank account after order delivery is confirmed and return/refund periods are over

🔐 Afrikartt handles payment securely and ensures buyer satisfaction before disbursement.

🚚 Shipping & Delivery

6. Do I handle shipping myself?

Yes, vendors are responsible for packing and shipping orders. You can:

Define shipping zones and rates in your dashboard
Use preferred courier services
Upload tracking numbers for buyers to follow

📦 Make sure to ship orders within your promised time frame.

🔄 Cancellations, Returns & Refunds

7. How do returns work?

Buyers can request returns based on your store’s return policy
You can approve or reject the return based on item condition and timing
Refunds are processed via Afrikartt’s admin after review

🛡️ A clear return policy builds buyer trust and reduces disputes.

📈 Tips for Better Sales

Optimize product titles and use SEO-friendly descriptions
Offer discounts, flash sales, or bundle deals
Encourage reviews from satisfied customers
Keep your inventory and stock updated
Reply to buyer messages promptly

💬 Engaging with customers increases trust and loyalty.

🧾 Taxes & Compliance

8. Do I need to handle taxes?

Depending on your region and business model, you may be responsible for reporting and remitting taxes. Afrikartt may assist in displaying tax details on invoices, but compliance is the vendor’s responsibility.

Please consult with a tax advisor in your country.